Princesa Yaiza Lanzarote

Ever wanted to know more about the role of a customer services manager in a luxury travel company ?

Last week we followed Lynda Rains our customer services manager at Design Holidays, to one of our new luxury resorts in Lanzarote, the Princesa Yaiza. Travelling with Lynda was David Gibson one of our Marketing analysts, who helps her appraise each new resort to ensure that it meets Design Holidays high expectations.

‘Wow – I was expecting good weather as of course we were in the Canaries – but 30 degrees was a real bonus!!  And I wasn’t quite expecting such 5 star luxury either.  The Princesa Yaiza has really found that perfect mix between being a family resort, but also retaining those levels of service and ‘extras’ that you would expect from such a resort. Because they have the special family friendly Kiko Suites and the wonderful children’s adventure ground called Kikoland – it makes it a haven for families and children but also leaves many other areas free for the adults to enjoy.  The Princesa Yaiza a la carte restaurant has recently won the award for the best hotel-run restaurant in all of Europe and there is always something to enjoy in the evening – from their own Jazz Club to the relaxing Piano Bar.  And if you should get bored then there is always the lively resort of Playa Blanca right on your doorstep, or the quieter Marina Rubicon a short 10 minute walk away with it’s lovely restaurants and bars overlooking the boats. All in all – the Princesa Yaiza has something for everyone – I would definitely go back as I know our clients will ! ‘ Quotes Lynda Rains.

Lynda has been with Design Holidays since 1994, as part of our original management team and tries to visit at least 10 of our luxury resorts annually.

What Lynda says about her job with Design Holidays : Before you say it yes, I know it’s a hard job , but somebody has to do it !!!

What we say : Especially when Blackberry services went down last week and she was stranded on her sunbed at the 5 star Princesa Yaiza without communication, even though the Princesa Yaiza offers all our guest Free WIFI – poor thing !

For more information on the Princesa Yaiza exclusive to Design Holidays, please visit our website or email our reservations team

 (visit our website by clicking on this link)


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Design Holidays are one of the UK's leading travel companies specialising in 5 star resort accommodation such as villa, hotel bookings to leading resorts such as La Manga Club, Forte Village, Abama, Sheraton Algarve, Vila Vita , Monte da Quinta, Dubai to name but a few.....